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Privacy Policy

Effective Date: May 8, 2026
Last Updated: May 8, 2026

Welcome to The Place Retreats.
Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, contact us, or otherwise engage with our services.

Please read this Privacy Policy carefully.

1. Who We Are

The Place Retreats is a luxury wellness retreat provider based in Bali, Indonesia, offering programmes focused on wellbeing, personal growth, emotional wellness, recovery, relationships, and transformation.

For the purpose of applicable data protection laws, The Place Retreats is the data controller responsible for your personal information.

Contact Information

The Place Retreats
Website: www.theplaceretreats.com
Email: info@theplaceretreats.com
Telephone: +62 812 2900 4901
Address: JL. Sari Temuku, Gang Sandat No. 2, Seminyak, Bali, Indonesia 80361

2. Information We Collect

We may collect and process the following categories of information:

A. Information You Provide Directly

When you contact us, complete forms, subscribe to updates, or enquire about our programmes, we may collect:

Full name
Email address
Telephone number
Country/location
Programme interests
Booking or enquiry details
Communications and correspondence with us

Please do not submit sensitive medical or highly confidential information through website forms unless specifically requested by us.

B. Information Collected Automatically

When you visit our website, we may automatically collect:

IP address
Browser type and version
Device information
Operating system
Pages viewed
Referral sources
Website interactions
Session duration
Approximate geographic location
Cookies and tracking identifiers

3. How We Use Your Information

We may use your information to:

Respond to enquiries
Arrange consultations or bookings
Provide information about our programmes and services
Improve our website and user experience
Manage communications
Provide customer support
Send newsletters or marketing communications (where permitted)
Maintain website security and prevent misuse
Comply with legal obligations

4. Legal Bases for Processing

Where GDPR or UK GDPR applies, we rely on one or more of the following legal bases:

Your consent
Performance of a contract
Legitimate interests
Compliance with legal obligations

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

Ensure website functionality
Analyse website traffic
Improve user experience
Measure marketing effectiveness
Support advertising and remarketing campaigns

Cookies may include:

Essential cookies
Analytics cookies
Functional cookies
Marketing and advertising cookies

Third-party platforms we may use include:

Google Analytics
Meta/Facebook Pixel
Instagram integrations
YouTube or video embedding services
CRM and marketing automation platforms
Scheduling or consultation booking software

You can manage cookie preferences through your browser settings.

6. Marketing Communications

We may send you information about retreats, programmes, events, or services that may interest you.

You may unsubscribe from marketing communications at any time by:

Clicking the unsubscribe link in emails
Contacting us directly

We do not sell your personal information to third parties.

7. Sharing Your Information

We may share your information with trusted third parties where necessary, including:

Technology service providers
Website hosting providers
CRM and marketing platforms
Payment processors
Booking or scheduling platforms
Professional advisors where required by law

All third parties are expected to maintain appropriate confidentiality and security measures.

8. International Data Transfers

Because we operate internationally, your information may be transferred to and processed in countries outside your home jurisdiction, including Indonesia and other countries where our service providers operate.

Where required, we take reasonable steps to ensure appropriate safeguards are in place for international data transfers.

9. Data Retention

We retain personal information only for as long as reasonably necessary to:

Fulfil the purposes outlined in this Privacy Policy
Provide services and support
Meet legal, regulatory, and tax obligations
Resolve disputes
Maintain business records

10. Data Security

We implement reasonable technical and organisational safeguards designed to protect your information from unauthorised access, misuse, disclosure, loss, or alteration.

However, no online transmission or storage system can be guaranteed to be completely secure.

11. Your Rights

Depending on your jurisdiction, you may have rights to:

Access your personal information
Correct inaccurate information
Request deletion of your information
Restrict processing
Object to processing
Withdraw consent
Request data portability
Lodge a complaint with a supervisory authority

To exercise your rights, please contact us using the details below.

12. Third-Party Websites

Our website may contain links to third-party websites or platforms. We are not responsible for the privacy practices or content of those external sites.

We encourage you to review their privacy policies separately.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, technologies, legal obligations, or business operations.

Any updates will be posted on this page with a revised effective date.

14. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact: