Effective Date: May 16, 2026
Last Updated: May 16, 2026
Welcome to The Place Retreats.
Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, contact us, participate in consultations, or otherwise engage with our services.
Please read this Privacy Policy carefully.
1. Who We Are
The Place Retreats is a luxury wellness retreat provider based in Bali, Indonesia, offering programmes focused on wellbeing, personal growth, emotional wellness, recovery, relationships, and transformation.
For the purpose of applicable data protection laws, The Place Retreats is the data controller responsible for your personal information.
Contact Information
The Place Retreats
Website:www.theplaceretreats.com
Email: info@theplaceretreats.com
Telephone: +62 812 2900 4901
Address: JL. Sari Temuku, Gang Sandat No. 2, Seminyak, Bali, Indonesia 80361
2. Information We Collect
We may collect and process the following categories of information:
A. Information You Provide Directly
When you contact us, complete forms, subscribe to updates, enquire about our programmes, or engage with our services, we may collect:
- Full name
- Email address
- Telephone number
- Country/location
- Programme interests
- Booking or enquiry details
- Communications and correspondence with us
Please do not submit highly confidential or unnecessary sensitive information through website forms unless specifically requested by us.
B. Information Collected Automatically
When you visit our website, we may automatically collect:
- IP address
- Browser type and version
- Device information
- Operating system
- Pages viewed
- Referral sources
- Website interactions
- Session duration
- Approximate geographic location
- Cookies and tracking identifiers
C. Sensitive Information
In certain circumstances, prospective guests or clients may voluntarily provide sensitive personal information in connection with programme enquiries, consultations, assessments, or retreat participation.
This may include information relating to:
- Health
- Mental wellbeing
- Addiction history
- Medications
- Dietary requirements
- Other wellness-related information
We only collect sensitive information where reasonably necessary to:
- Provide our services
- Assess programme suitability
- Support guest wellbeing
- Comply with legal obligations
- Where you have voluntarily chosen to provide such information
Sensitive personal information is handled with additional care and confidentiality and is only accessible to authorised personnel or trusted service providers who require access for legitimate operational or care-related purposes.
3. How We Use Your Information
We may use your information to:
- Respond to enquiries
- Arrange consultations or bookings
- Provide information about our programmes and services
- Assess programme suitability
- Support guest wellbeing and retreat participation
- Improve our website and user experience
- Manage communications
- Provide customer support
- Send newsletters or marketing communications (where permitted)
- Maintain website security and prevent misuse
- Comply with legal obligations
4. Legal Bases for Processing
Where GDPR or UK GDPR applies, we rely on one or more of the following legal bases:
- Your consent
- Performance of a contract
- Legitimate interests, including improving our services and website, responding to enquiries, maintaining website security, preventing fraud or misuse, and communicating with individuals who have expressed interest in our programmes or services
- Compliance with legal obligations
Where sensitive personal information is processed, we will rely on applicable lawful grounds and additional protections required under relevant data protection laws.
5. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
- Ensure website functionality
- Analyse website traffic
- Improve user experience
- Measure marketing effectiveness
- Support advertising and remarketing campaigns
Cookies may include:
- Essential cookies
- Analytics cookies
- Functional cookies
- Marketing and advertising cookies
Third-party platforms we may use include:
- Google Analytics
- Meta/Facebook Pixel
- Instagram integrations
- YouTube or video embedding services
- CRM and marketing automation platforms
- Scheduling or consultation booking software
Where required by applicable law, visitors will be presented with a cookie consent banner allowing them to accept, reject, or manage non-essential cookies and tracking technologies.
Non-essential cookies, including analytics and advertising cookies, may only be activated following user consent where legally required.
You can also manage cookie preferences through our cookie consent tool (where available) and through your browser settings.
6. Marketing Communications
We may send you information about retreats, programmes, events, or services that may interest you.
You may unsubscribe from marketing communications at any time by:
- Clicking the unsubscribe link in emails
- Contacting us directly
We do not sell your personal information to third parties.
7. Sharing Your Information
We may share your information with trusted third parties where necessary, including:
- Technology service providers
- Website hosting providers
- CRM and marketing platforms
- Payment processors
- Booking or scheduling platforms
- Professional advisors where required by law
All third parties are expected to maintain appropriate confidentiality and security measures.
We do not sell or rent personal information to third parties.
8. International Data Transfers
Because we operate internationally, your information may be transferred to and processed in countries outside your home jurisdiction, including Indonesia and other countries where our service providers operate.
Where required, we take reasonable steps to ensure appropriate safeguards are in place for international data transfers.
If required under applicable European Union or United Kingdom data protection laws, we may appoint an EU or UK representative to act on our behalf regarding data protection matters.
9. Data Retention
We retain personal information only for as long as reasonably necessary to:
- Fulfil the purposes outlined in this Privacy Policy
- Provide services and support
- Meet legal, regulatory, and tax obligations
- Resolve disputes
- Maintain business records
When information is no longer required, we will take reasonable steps to securely delete or anonymise it.
10. Data Security
We implement reasonable technical and organisational safeguards designed to protect your information from unauthorised access, misuse, disclosure, loss, or alteration.
However, no online transmission or storage system can be guaranteed to be completely secure, and we cannot guarantee absolute security.
11. Your Rights
Depending on your jurisdiction, you may have rights to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Restrict processing
- Object to processing
- Withdraw consent
- Request data portability
- Lodge a complaint with a supervisory authority
To exercise your rights, please contact us using the details below.
We may need to verify your identity before responding to certain requests.
12. Third-Party Websites
Our website may contain links to third-party websites or platforms. We are not responsible for the privacy practices, security, or content of those external sites.
We encourage you to review their privacy policies separately.
13. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our services, technologies, legal obligations, or business operations.
Any updates will be posted on this page with a revised effective date.
14. Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact:
The Place Retreats
Website: www.theplaceretreats.com
Email: info@theplaceretreats.com
Telephone: +62 812 2900 4901
Address: JL. Sari Temuku, Gang Sandat No. 2, Seminyak, Bali, Indonesia 80361